Korona Hotel: Our Terminology
Question-Answer
Q - Как забронировать номер?
A – The hotel Korona offers some ways of room booking.
- 1. Using our Homepage- you fulfill a booking form. In a short time after sending us a request our administrators connect you.
- 2. Per Phone: +38 050 707 08 07. Our administrators help you to make a request and consult you about the hotel opportunities.
- 3. Per e-mail, defining your wishes and your contact phone numbers.
Q - What is the minimum stay?
A – Hotel Korona proposes “Transit Rate”. The rate is valid during the daytime in the interval from 07am to 07pm. Length of stay for the "Transit" rate - no more than 6 hours. Price for the Standard Room stay per 2 pax - 300 UAH. Second person stay is not paid, each additional person + 100 USD. At the nighttime the "Transit Rate” is only valid subject to the rooms availability and check-in no earlier than 02 am.
More information – Rates.
Q - How long it takes to check-in?
A – It takes just some minutes to check-in. Everything is ready for your arrival. During bill boy is busy with your luggage our guest relation guides you through the hotel and consults you.
Q - Which Payment Methods are available?
A – You are free to pay by Credit Card, by Personal Check, by Bank Transfer, by cash.
Q - Is there an airport transfer service?
A – Transportation services are 24 hours available. Airport pick-up, bill boy service, one way transfer makes 70 UAH. Please notice the transfer wish while booking.
More information – Transportation Service.
Terminology
DBL (Double) – Double room with the king size bed.
TWN (Twin) – Double room with two single beds.
SGL (Single) – Single room.
Booking - room pre-reservation for the definite date.
Check-out – To confirm and pay for goods and services at a facility (hotel) when leaving.
Check-in – To announce or record one's arrival at a hotel.
Hospitality Industry - The hospitality industry covers a wide range of organizations offering food service and accommodation. Very important is also the characteristics of the personnel working in direct contact with the customers. The authenticity, professionalism, and actual concern for the happiness and well-being of the customers that is communicated by successful organizations are a clear competitive advantage.
Hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control.
Arrival – It is date of the arrival in the hotel.
Departure – date of the leaving the hotel.
Additional Services – it is the variety of services not included in the accommodation rate.
Hotel Classification – Hotels are classified by service type ranging for all-inclusive, full-service resorts that cater to vacationers to small limited service hotels that cater to transient business travelers. The classification is noticed by *(stars).
Room service – is an accommodation available at many hotels where workers at the hotel bring food and other items to hotel rooms, by request of the guest and usually for extra charge.
Late arrival - warned arrival later than one hour after the reservation time (usually there is no additional charge).
Late departure – leaving the hotel later than at an appointed time (usually there is an additional charge).
Front office – the front office welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts.
Transfer – the pick-up service from airport or another arrival place to the hotel and back.
